Policies

Policies

  Rental of the Luxury Mountain View Chalet and Sunset Mountain Paradise constitutes your contractual agreement to the policies listed below. Please read the policies at the bottom of the page.           
These policies are subject to change.  The rental management company reserves the right to make policy changes at time of check-in.  

Because we border the national forest, No fireworks are allowed, and No hunting or discharge of firearms.

25 years of age minimum, with a major credit card and proof of ID, Security deposit  Specials are sometimes available and will be listed above when available.  Nightly rates require a 2-night minimum except special events & Holidays, which may require 3 or 4  night minimum stay.  The Luxury Mountain View Chalet  and Sunset Mountail Paradise are located in an upscale quiet residential communities,  noise levels are to be kept to a minimum after 10:00 P.M. No College "house parties" are allowed.NO-SMOKING- This is a smoke free rental and any smoking inside will forfeit your deposit. PETS - No pets are allowed on the premises.  Bringing pets on the premises will result in the loss of the guest's security deposit and immediate eviction.

NO HOUSE PARTIES, Rental guest understands and agrees that we will accept families and responsible adults over the age of 25 only.  Occupants in use of premises shall not  disturb or offend neighbors in any manner. 

Fireworks or Discharge of Fire Arms is Prohibited!  The is located in the National Forrest and use of firearms or fireworks is strictly prohibited by law (no hunting allowed).  Any complaints pursued by the local police or White County Sheriffs Office shall result in the loss of security deposit and immediate eviction.

Cooking- Guests shall not bring or use any personal electric or gas appliances on the property.  Do not bring Deep fryers, Turkey Cookers, or Smokers.  We have already incurred damages from such items. These items are a safety hazard and a fire hazard.  A full kitchen is provided and there is a gas grill on the rear deck.  All cooking shall be done in the kitchen or on the grill only.  Do not move the  gas grill  from its location.

All  children must have adult supervision at all times. 

General Rental Policies of Georgia Mountain Rentals.

Please read your Vacation Rental Agreement.  Any monies received by Georgia Mountain Rentals for occupancy of vacation property indicated the acceptance of the terms of our Vacation Rental Agreement in full.  All policies are strictly enforced.  It is the responsibility of all guests (and members of their party) to be familiar with all policies pertaining to rental.  

RESERVATION REQUIREMENTS

There is a two night minimum year round. With the exception of major holidays, which require a three night minimum. Your reservation must be confirmed by phone with a rental agent at Georgia Mountain Rentals.  A portion of the total rental fee is required in advance to hold your reservation; we accept Visa, MasterCard, Discover, American Express, and Money Orders. Balance is due 14 days prior to arrival. (WE DO NOT ACCEPT PERSONAL CHECKS) Please reference reservation dates and order # when sending money order. Upon receipt of deposit, confirmation and directions to our office will be mailed, faxed or emailed to Guest.

CHECK IN TIME

Check in time begins at 3:00 p.m. EST. While we make every effort to have your unit ready promptly, during peak season, there may be a slight delay and your patience is appreciated. All charges must be paid in full before access is given to the cabin.

CHECK OUT TIME

Check Out is 11:00 a.m. EST.   Guest not departing as agreed will be subject to late check out fee of $50. before 1PM and $50. for every hour after that.  Place keys back into lock box and a courtesy call to check out is appreciated! No return to our office is necessary.

EXPRESS CHECK IN

Once your balance has been paid and Georgia Mountain Rentals has received the required singed documents, you will receive an email with directions to your rental. The lock box code will be given on the day of check in, only. Check in time is 3PM, unless an early check in has been authorized with the office. Unauthorized early check in will result in a penalty charge of a full day rent (current advertised rental rate plus taxes).

CANCELLATIONS

All reservations are subject to a $30.00 non refundable cancellation fee.   If reservations are cancelled within 14 days or more before arrival date the remaining balance of your deposit will be refunded (less $30.00).  Your deposit will be forfeited if reservations are cancelled after 14 days before arrival date.

REFUNDS

We can not refund monies or relocate guests due to malfunctions in equipment (i.e. TV, VCR, DVD, gas log fireplace, jetted tubs, hot tubs, pool table, gaming system, small appliances, ect. ) or inclement weather conditions.  All refunds are the decision of management based on individual's situation and request.  Refunds will be prorated and issued by accounting within 2 weeks.  No Cash Refunds are given.        No refunds will be issued because of a early departure.

DAMAGES

Guest(s) shall leave premises in neat and undamaged condition.  All cooking and eating utensils must be washed and put away.  All food must be removed from the refrigerator and cabinets. Smoking is not allowed in any of our units.  Failure to follow any of these rules will result in loss of deposit and/or additional charges to the guest(s) credit card. Trash pick up is preformed after check out. If you have an excessive amount you can bring it to the dumpster at the office, or If you prefer we come and pick up the trash, we will be glad to do so for an additional $25.00 fee.

WILDLIFE & PEST CONTROL

Your vacation rental is treated Bi-Monthly for insects. Unfortunately, on occasions, these creatures still find their way indoors. While we cannot refund any monies for insects, should it arise, Georgia Mountain Rentals will contact the pest control company the next business day and schedule a retreatment.

In the North Georgia Mountains there are a number of different animals and wildlife species you may encounter. It is imperative that youDO NOT FEED ANY ANIMALS you come in contact with. Feeding the animals directly or by not securing you trash can result in bodily injury or death.

MOUNTAIN ROADS

We can not guarantee any road surface conditions. Most roads in our area are well maintained, but they are curvy and steep. Some units may have gravel driveways or roads. While these roads are routinely maintained, they may be bumpy at times. In the late fall, winter, and early spring it is not uncommon to occasionally have hazardous road conditions. It is strongly recommended that all guests during these seasons have four-wheel drive and/or chains. Winter road conditions and maintenaince are not guaranteed. We do not refund due to road conditions. You are responsible for your transportation. We cannot provide transportation nor are we responsible for any towing charges you may incur during your stay. If the weather permits you from leaving on your scheduled departure date, you will be responsible for the additional night(s) rent.

CLEANING FEES

A cleaning fee is charged for each reservation.  This fee may be higher for a one night rental.  Please call the office for fee amount.

GUEST SERVICES FEE: A non-refundable Guest Services Fee is required for all reservations. This fee is based on the size of the property and sleeping capacity. The non-refundable Guest Services Fee includes: Accidental Damage Protection coverage for up to $500.00 of unintentional damage, 24-7 emergency assistance, free after-hours lock-out services, free WIFI access, and complimentary computer use, copy/fax services at our main office. Stays over 28 days will be charged a $75 non-refundable Reservation fee in lieu of the Guest Services Fee.

CLEANING REQUIREMENTS

Guest(s) are required to leave the property in the same general condition it was when Guest(s) arrived.  Dishes should be cleaned and put away.  All food must be removed from the refrigerator and cabinets.  All garbage must be put in garbage cans and not left scattered around the cabin.  Furniture must be placed in its original location.  All dirty linens and towels must be placed in bathroom tubs.   If additional cleaning is required, appropriate charges will be deducted from your security deposit.  Guest(s) is responsible for any damages, abuse, excessive cleanup requirements, or loss caused by any member of Guest(s) party to the property or its contents during Guest(s) occupancy.  Agent(s) walk through each property after check-out to ensure the property is left in good order.  Agent(s) will make final determination of the necessity for any charges to Guest(s).  

HOT TUBS

Hot tub rules are clearly posted and these rules must be adhered to at all times. Hot tubs are cleaned prior to guest arrival.  There is a $35.00 fee if a guest requires an additional cleaning of the hot tub during their stay.  Your security deposit will be forfeited if hot tubs are found with bodily fluids or food left in tub.  Hot Tub covers are for insulation purposes and are not designed to support a person or persons.  Guest(s) will be charged a replacement fee for those Hot Tub covers that are damaged during the renting of the property.

ACCOMODATIONS

All of the vacation rentals are individually owned with Georgia Mountain Rentals having no ownership interest. Each property reflects the taste of each owner. We cannot be held responsible for any changes made by the owners in furnishings or amenities supplied.Rental guests understand and agree that we accept families and responsible adults over the age of 21* only. Georgia Mountain Rentals reserves the right to not accept any Fraternities or Sororities as Guests in any property.

Guest(s) also agree that the premises shall not be occupied by more than the number of people stated on the reservation.  If the unit is occupied by more than the number of people stated at the time of check-in, an additional fee will be charged.  Guest(s) in use of the property shall not offend or disturb neighbors in any manner.  The use of firearms or fireworks is strictly prohibited.  No drinking ALCOHOLIC BEVERAGES by persons under the legal age of twenty-one (21) is allowed.  Should a Guest(s) or guest of Guest(s) be arrested for underage drinking at the rental property, this rental agreement shall be terminated and the Guest(s) evicted.  Illegal drug use is strictly prohibited. Quiet time is from 11pm til 9am.

If  Kegs are found on properties it will result in immediate eviction.

*All luxury properties are available to responsible adults over the age of 25.

No check ins on December 25th

WEDDINGS/LARGE GATHERINGS: Weddings/Reunions/Large Parties are not permitted at any property represented by Georgia Mountain Rentals without expressed permission from a Georgia Mountain Rentals representative. Additional fees will be required if approved by GMR; this price will vary for the specific property. Immediate eviction, with no refund will occur for violation.

KEYS

ALL keys must be returned to the lock box at the time of check-out.  Guest(s) are issued two set of keys at check-in.  As our properties are privately owned, the Guest(s) are responsible for any lost keys.  In the event that keys are lost and the property must be re-keyed, the Guest(s) will be responsible for the cost of this procedure.

PHONE CALLS

Most properties are equipped with local telephone service.  Guest(s) agree to make all long distance calls with calling cards or personal cell phones.

FIREPLACES

Fireplaces are seasonal and are non-operational from May through September.  Firewood is not provided for cabins with wood burning fireplaces.  It can be obtained from local markets at reasonable rates.  However, most of our cabins are equipped with gas logs.The gas logs are NOT to be rearranged for any reason!

SMOKING

Smoking is not permitted inside.  Outside smoking is permitted but please do not litter.  Failure to obey this rule will result in  a charge to Guest(s) credit card in the amount of $150.00

PETS

You acknowledge that NO PETS are allowed in or on the premises unless an Agent has expressly authorized.  Pet should be listed on reservation. There will be a $50.00 non-refundable fee. Pets found in properties that are not approved will result in loss of security deposit.  Should you have an UNAUTHORIZED pet on premises will result in eviction and loss of rentals and security deposit. NO pets are allowed on furniture. If cleaners find that pets have been on furniture there will be a $100 charge for extra cleaning. All pets need to be cleaned up after, if not there will be a $100 charge for cleaning up yard and surrounding area.

WHAT WE SUPPLY

A basic supply of linens, towels, paper towel, soap, dish detergent, toilet tissue and trash bags are provided in each property.  Bed linen and bath towels are not changed during your stay. The start up set of soap, toilet tissue, paper towels and trash bags is not replenished; we suggest you bring extra items for longer stays. All linens and towels provided in the unit are accounted for. Any missing, damaged or stained beyond repair items will result in charges.

LOST & FOUND

We make every effort to locate and return lost items, but will not be responsible for things you left, and we don't find! When you leave something behind, call Georgia Mtn Rentals and we will alert housekeeping of the missing item(s). If found we will have it shipped to you at your expense. Lost and Found items unclaimed after 30 days will be turned over to local charities.

LISTING INFORMATION

Information regarding individual listings is believed accurate but can not be guaranteed.  We will be happy to confirm all data contained herein or answer any questions you may have prior to booking your reservation.

RATES

Rates posted are nightly rates with the exception of the weekly rate.  Rates for holidays, special events, and weekends may be higher.  Rates do not include the applicable taxes and are subject to change.  Most of our properties can be rented with a two-night minimum year round.  Minimum night requirements may vary for holidays and special events.  

DOUBLE BOOKINGS

Double booking are rare.  In the event that Guest(s) reservations for rental property overlaps or matches the reservation of another tenant, Agent(s) reserve the right to relocate Guest(s) to a different rental property within the Agent(s) rental program or that of another company.  Every effort will be made to ensure that the replacement property is reasonably comparable to the original property booked.  Agent(s) shall have the sole right to select such replacement rental property.  Agent(s) agrees to pay any additional charges due in excess of the rental amount for the rental property, and refund any amounts paid by Guest(s) in excess of the replacement property rental amount.  Guest(s) will have the option to (1) accept the replacement property or (2) reject the replacement property and receive a refund of all rents and fees paid for the rental property.  Guest(s) agree that Guest(s) choice between these alternatives will be Guest(s) sole remedy for any and all damages, liability, or inconvenience arising out of the double booking.

RIGHT OF ENTRY

Guest(s) agree that the Agent reserves the right to enter the rental property anytime to investigate disturbances and check occupancy.   An authorized employee or authorized repairman may enter the premises during business hours for any purpose connected with such repairs.

INDEMINIFICATION AND HOLD HARMLESS

Guest(s) agree to indemnify and hold harmless the Owner and Agent(s) for any liabilities, theft damage, cost or expense whatsoever arising from or related to any claim or litigation which may arise out of or in connection with Guest(s) use and occupancy of the rental property including but not limited to any claim or liability for personal injury or damage or theft of property which is made, incurred or sustained by Guest(s).  A material breach of this Agreement by Guest(s), which, in the sole determination of the Agent, results in damage to the Premises, personal injury to Guest(s) or others, a breach of the peace, a nuisance to others, or a violation of criminal law or local code, shall be grounds for termination of Guest(s).  Violation of any of the rules contained herein will result in IMMEDIATE EVICTION and forfeiture of rent and security deposit.

AGENCY DISCLOSURE: Georgia Mountain Rentals serves as the agent & representative of all owners of vacation properties in its rental program, and is acting at all times, in and for the best interests of the owners.

A personal check for the final payment can only be accepted if received 14 days prior to the date of arrival. We cannot accept personal checks at check in.

Smoking in properties, and pets in non-pet properites that have pets  will be charged $200 to $500. depending on size of property.

**_____ I have read and checked arrival date to insure correct dates of occupancy (dates of occupancy are on front page of this document in the upper right corne

** ____ I have read and agree to all terms of the rental agreement

AUTHORIZATION

I agree to pay all rent and/or any outstanding long distance phone charges, accept all terms of the lease agreement and accept all liability for any damage beyond normal wear and tear during the term of my lease with GEORGIA MOUNTAIN RENTALS.  If I fail to do so I understand that these costs will be charged to my credit card and possible loss of security deposit.

I hereby give Georgia Mountain Rentals permission to charge 50% of the total nightly rate plus tax to my credit card.  I understand the balance due 14 days before check-in.

PLEASE READ, SIGN, FAX OR MAIL SIGNED PAPERS BACK AS SOON AS POSSIBLE!

______________________________________                                                  

Print Name                                                        

______________________________________                        ______________________________        

Guest Signature                                                                             Date

______________________________________                          

Cardholders Printed Name                                                            

______________________________________                        _______________________________

Cardholders Signature                                                                   Date

______________________________________                        _______________________________

Georgia Mountain Rentals Representative                                       Date

Reservation Dates: ________________

Unit: ____________________________

PRINT NAMES OF ALL PERSONS OCCUPYING THIS PROPERTY:

_____________________________________________________________________________________

_____________________________________________________________________________________

_____________________________________________________________________________________

Fax signed lease to 1-706-878-8401.

Or by mail, return to:

Georgia Mountain Rentals

P.O. Box 263

Sautee Nacoochee, GA 30571

 

Have Fun and Enjoy Your Vacation!